Choose how you’d like to talk with a doctor.
Select the province you’re currently in so a doctor licensed in that province can speak with you.
Choose what time you would like to talk with a doctor.
Teladoc offers convenient, 24/7 access to quality healthcare when and where you most need it.
By scheduling a visit with a Canadian board-certified and licensed medical doctor, you can be diagnosed, treated, and prescribed medication if necessary.
Teladoc can resolve a broad array of episodic healthcare issues, including sinus problems, allergies, flu symptoms, and much more. We aim to eliminate the need for long waits for a general practitioner or in the emergency room. We’re here to help you feel better, faster, and get you back to living your life.
Teladoc is made available to you by your employer group or insurer. To find out if you have access to Teladoc, please call us at 1-888-983-5236.
To set up your account, please first check that your employer group or insurer offers Teladoc’s services. From there, download the Teladoc app on your mobile device and click “Set Up Account.”
The service can be accessed by phone or the Teladoc app, and visits are available by either phone or video.*
*If you are located in Quebec, consults can only be conducted via video conference, not phone.
Free—There are no visit fees when using Teladoc.
This varies depending on your specific Teladoc plan. Most plan designs allow you to use the Teladoc service for you, your spouse, and your dependents.
To schedule a visit, log in to your account on the Teladoc mobile app and click the “Request a Visit” button.
We will gather a few details from you before confirming your visit. This includes your reason for visit, preferred time of the visit (within an hour or scheduled), as well as your desired method of visit (phone or video).
If located in Quebec, your visit method will automatically be video. The appointment can be booked up to 48 hours in advance and between 7:00 a.m.-9:00 p.m.
Teladoc physicians are Canadian and licensed medical doctors in internal medicine, pediatrics, emergency care, and family medicine. They are licensed to practice in one or more provinces.
Yes, when medically appropriate, doctors can prescribe medications.
Yes. You can use Teladoc when visiting the United States.
To schedule a visit when in the U.S., please call our local member services team, available 24/7 at 1-800-TELADOC (835-2362). You will be connected to one of our U.S. network-board certified internists, family doctors, or pediatricians licensed to practice medicine in the U.S.
If a Teladoc doctor prescribes a medication while you're visiting the United States, please consult your travel coverage provider prior to filling the prescription.