Teladoc provides you with 24/7 access to licensed doctors by phone, video or web from wherever you are. Once you’ve requested a visit, a doctor will call you within an hour to diagnose, treat and prescribe medicine if needed for a wide range of medical conditions.

Teladoc can resolve a wide range of non-emergency healthcare issues, including sinus problems, allergies, flu symptoms and much more. With Teladoc, you can often avoid the waiting room and drive to a doctor’s office or ER. We’re here to help you feel better, faster, and get you back to living your life.

Teladoc is made available to you by your employer or insurer. To find out if you have access to Teladoc, please log in.

You can set up your account online, by downloading the Teladoc app or by giving us a call at 1-888-983-5236.

You can request a doctor visit by phone, web or the Teladoc app. Your doctor visit can be over the phone, by video^* or web.
_{*If you are located in Quebec, consults can only be conducted via videoconference, not phone.}

Free—there are no visit fees when using Teladoc.

This varies depending on your specific Teladoc plan. Most plan designs allow you to use the Teladoc service for you, your spouse and your dependents.

To schedule a visit, log in to your account on the Teladoc member portal or the Teladoc mobile app and click the “Request a Visit” button.

We will ask for you to fill out some quick information, including your reason for the visit, preferred time of the visit (within an hour or scheduled), as well as your desired method of visit (phone or video).

If located in Quebec, your visit method will automatically be video. The appointment can be booked up to 48 hours in advance between 7 a.m. and 9 p.m.

Teladoc physicians are Canadian and licensed medical doctors in internal medicine, paediatrics, emergency care and family medicine. They are licensed to practice in one or more provinces.

Yes, when medically appropriate, doctors can prescribe medications.

Yes. You can use Teladoc when visiting the United States.

To schedule a visit when in the U.S., please call our local member services team, available 24/7 at 1-800-TELADOC (835-2362). You will be connected to one of our U.S. network board-certified internists, family doctors or paediatricians licensed to practice medicine in the U.S.

If a Teladoc doctor prescribes a medication while you're visiting the United States, please consult your travel coverage provider prior to filling the prescription.

We aim to make your experience with us as seamless as possible. If you have any further questions or encounter an issue, please visit our website at Teladoc.ca or call our care services team at 1-888-983-5236.